STORE POLICIES:

Q: If I buy something from your ONLINE store, can I exchange it in one of your physical locations?
Q: If I purchased items at one In-Store location, am I able to do an exchange at another In-store location?
Q: Are all items exchangeable? 
Q: What do I need to do in order to exchange something I bought ONLINE?
Q: If I send the item back for an ONLINE STORE CREDIT, will any handling charges be deducted from my credit?
Q: How long do I have to do exchanges for IN-STORE items?
Q: How long do I have to do exchanges for ONLINE store items?
Q: Can I pick up items I purchased ONLINE in one of your stores to avoid shipping costs?

PAYMENTS:

Q: What type of payments do you accept?
Q: Why did my order get cancelled or why did my payment not go through?
Q: I was issued an online store credit or gift certificate. How do I use it?

SHIPPING:

Q: How long does shipping take?
Q: What does the different Order Status' mean?
Q: I tracked my package but my package doesn't seem to be moving.
Q: I tracked my package online and it says "Item successfully delivered" but I don't see it anywhere.

FASHIONS:

Q: I saw a style I really like on your Facebook fanpage but I cannot seem to find it at your store. How can I get a hold of this item?
Q: I am looking to purchase multiples in a certain style of dress for my wedding (bridal party).  Is it possible to order mulitiples of the same dress in various sizes?
Q: I saw a style that I like, but you do not have my size.  Will you be getting more of this item in the future? 
Q: I got this message when I tried adding the item into my cart: "We don't have enough of this item on hand for the quantity you selected. Please try again."
Q: Do you sell the same items In-store and Online?

PRICING:

Q: Are the prices for your products the same in-store and online?
Q: Do you offer the same promotions online and in-store?
Q: I have two different coupons, can I apply them both to one transaction?

SIZING:

Q: How do your sizes fit?  

SPONSORSHIP:

Q: I want to get Mimi McQueen to sponsor our fashion or charity event. What do I need to do to get sponsorship?
Q: I submitted a sponsorship request form and still have not received a response. 

CAREER:

Q: I submitted my resume and still have not received a response.

VIP GOLD:

Q: How do I become a VIP GOLD Member and what do I get by being a VIP GOLD Member?

PRIVACY & SECURITY:

Q: What is the Site's security?   
Q: Will I receive any sales calls when I provide you with my phone number?
Q: Will I receive any emails when I provide you with my email address?
Q: I didn’t provide my email when I submitted my information or I unsubscribed. Is there anyway to add myself back onto the mailing list? 
Q: Will you sell or share my email address with any third parties?

STORE POLICIES:

Q: If I buy something from your ONLINE store, can I exchange it in one of your physical locations?

A: No, all eligible online purchases must be returned by mail for a Refund or Online Store Credit. Stores do not accept item returns done in person. 

Q: If I purchased items at one In-Store location, am I able to do an exchange at another In-store location?

A: Yes, all physical In-store purchases can be exchanged at another physical In-store location. Purchases made ONLINE cannot be exchaged In-store.

Q: Are all items exchangeable? 

A: Only regular priced clothing items can be exchanged. All accessories, jewelry, gift certificates, bras, panties, and articles of an intimate nature are FINAL SALE. Items on Sale are FINAL SALE. All clearance items (items ending with .99) are FINAL SALE. 

Q: What do I need to do in order to exchange something I bought ONLINE?

A: Please follow all the steps in the return procedures. 

Q: If I send the item back for a refund, will any handling charges be deducted from my credit?

A: No handling charges will be deducted from your Online Store Credit. However, we do not reimburse the original shipping costs. If you return an item that you bought during a Free Shipping special, the actual shipping charge will be deducted from your online store credit for that item. (For example, if you take advantage of the Free Shipping promotion and you decide to return any of the items in the order for a refund, then your credit amount will be the transaction total LESS $9.99 for items shipped to Canada, LESS $12.99 for items shipped to USA, LESS $65 for items shipped Overseas.)

Q: How long do I have to do exchanges for IN-STORE items?

A: Please bring it back within 10 days of the original purchase date. All In-store purchases follow the In-store Return Policy

Q: How long do I have to do exchanges for ONLINE store items?

A: Please send it back within 10 days of receipt. All Online store purchases follow the Online Store Return Policy

Q: Can I pick up items I purchased ONLINE in one of your stores to avoid shipping costs?

No, items purchased online must be sent to the same billing and shipping address provided at the time of payment.

PAYMENTS:

Q: What type of payments do you accept?

A: 1. Online Store: We accept Visa, MasterCard, American Express, PayPal. We do NOT accept Cash, Money order, Cashier Check, Personal Checks or Company Checks. If we receive any Personal Checks or Company Checks, they will be returned to you. We do not accept gift cards or prepaid cards online. Store Gift Cards can only be used at a store location.
2. In-Store: We accept Visa, MasterCard, Debit Cards, Cash, Metropolis at Metrotown Gift Cards, Richmond Centre SHOP! Cards

Q: Why did my order get cancelled or why was my payment denied?

A: Our systems verify all billing information provided at checkout. If the billing information is not entered correctly; the order may be delayed for 48 to 72 hours. The order may also be cancelled or your payment may be denied if your billing and shipping addresses do not match. Please ensure that we are shipping to the same address as the billing address for your credit card. You can check this by calling your credit card company and asking them for the billing address they have on file for you. Then enter that billing address as your shipping address as well.

Transactions using VIP GOLD member discounts may also be cancelled if the shipping address cannot be verified. We will verify the VIP GOLD member's name and shipping address when we process the order. All coupons sent to VIP GOLD members can only be used by an eligible VIP GOLD member. If the shipping address do not match with the address we have on file for the member, the order will be cancelled.

We reserve the right to cancel any order that is unable to be verified or processed.

Q: I was issued an online store credit or gift certificate. How do I use it?

Please click on each photo for step by step instructions:

The amount of your Store Credit or Gift Certificate can be found by logging into your account with the email address you used to sign up. The amount of your store credit can be found on the right hand side underneath the heading "Store Credit".

Once you are ready to checkout, if you do not have enough store credit to pay for the entire order, GO DIRECTLY to " Proceed with Payment".

SHIPPING:

Q: How long does shipping take?

Orders usually take 2-3 business days for processing & handling on top of shipping estimates. All orders are shipped via CANADA POST from Vancouver, Canada. To: Canada: 4-8 Business days for delivery, to USA: 7-12 Business days for delivery, to International: delivery estimates vary depending on country. Once a package is dropped off to our carrier for delivery, we do not have any control over the package; therefore, we can not make any guarantees after this point. If you need a "Guaranteed Delivery", then please choose the EXPRESS service for $29.99 for 2-4 day delivery within Canada.

Free Expedited Shipping Times AFTER your order is processed (processing times take 1-3 days):
To Greater Vancouver Area: 2-3 Business Days
To rest of BC: 3-4 Business Days
To Alberta: 4-6 Business Days
To Saskatchewan & Manitoba: 5-6 Business Days
To Ontario: 5-7 Business Days
To Quebec, New Brunswick, Nova Scotia, Newfoundland: 6-8 Business Days
To Rural Regions, Yukon, Northwest Territories, Nanavut: Anywhere from 7 or more business days
To USA: 5-9 Business Days (The closer you are to the West Coast, the faster it will be)

EXPRESS Shipping Times:
2-4 Business Days

PRIORITY NEXT A.M. Times:
1-3 Business Days

Q: What does the different Order Status' mean?

A: You can login to your account at any time with your email to check the status of your order:

"Awaiting Fullfillment"
Within the next 48 hours your payment will be verfied to ensure accuracy and security. We will also make sure the item is in stock and is inspected to the highest standards before shipment.
 
"Awaiting Shipment"
Your item is in stock and has been packaged. It is now awaiting shipment

"Shipped"
Your  item has now been picked up by the carrier and you should expect delivery times as per the shipping times above.

Q: I tracked my package but my package doesn't seem to be moving:

A: You can track the progress of your shipment anytime with the tracking number provided in your account details once your order has been updated to "Shipped". All orders leave from Vancouver BC, Canada. The package will receive a scan every time it reaches the next "port". It is normal to see tracking activity in the very beginning once the item has been picked up by the carrier and not see one until several days later when it reaches your hometown. Please do not be alarmed if you don't see any activity during the middle phase of your delivery period. Each scan takes about 24 hours to upload onto carrier's website so often times, you will most likely receive your package before the scan shows that the delivery was successful.

Q: I tracked my package online and it says "Item successfully delivered" but I don't see it anywhere.

A: The packages will be delivered to you just like any regular letter mail. If you live in an apartment building or in a neighborhood with community mailboxes, then your package will most likely be in your mailbox. If you live in a regular single unit house and was not at home at the time of the delivery, then the carrier will leave you a delivery attempt card with details on how you can pick up your parcel at the local post office. If you continue to experience problems, please speak with the carrier directly at: 1-866-607-6301

FASHIONS:

Q: I saw a style I really like on your Facebook fanpage but I cannot seem to find it at your stores. How can I get a hold of this item?

A: Leave a comment under the image/style as to whether or not we will get this item again. If we do restock this item, we will hold the item(s) for you at one of our locations for fitting before purchase.

Q: I am looking to purchase multiples in a certain style of dress for my wedding (bridal party).  Is it possible to order mulitiples of the same dress in various sizes?

A: Yes, we do special ordering for bridal parties and dance groups. We carry xs, small, medium, and large sizes in a majority of our evening gowns & cocktail dresses.  If you would like to make a special order, please provide your contact information & required date to our In-store staff or comment below the picture in our Facebook albums.

Q: I saw a style that I like, but you do not have my size.  Will you be getting more of this item in the future?

A: Our customers know that our styles sell fast! We pride ourselves in offering the newest and most unique fashions on a continuing basis. We know you want to stand out in the crowd with a unique look, so normally, we don't stock too many quantities of any one style. Due to high customer requests, we may bring back selected styles. All current styles can be found on our Facebook Fanpage and in our ONLINE STORE. If you don't see the item you want In-store or Online, please comment below the picture on Facebook, we can let you know if it will be restocked again.

Also, if another customer has added the same sized item into their cart, the item may temporarily appear as not in stock. See below:

Q: I got this message when I tried adding the item into my cart: "We don't have enough of this item on hand for the quantity you selected. Please try again."

A: We may be sold out of this item OR another customer may have added the same item into their cart. You can always try again at a later time.

"Q: Do you sell the same items In-store and Online?

A: A majority of our fashions can be found both In-store and Online. To offer a unique shopping experience in both channels, we do sometimes offer items that are found either exclusively In-store or Online. 

PRICING:

Q: Are the prices for your products the same in-store and online?

All regular retail prices will be the same in-store and in our online store. Sales and clearance items may be marked down differently depending on stock availability. 

Q: Do you offer the same promotions online and in-store?

We try to run all major sales campaigns concurrently. However, in order to offer a unique shopping experience in both channels, we do sometimes offer promotions or clearance sales that are found either exclusively in-store or exclusively in our online store. 

Q: I have two different coupons, can I apply them both to one transaction?

No, only one coupon can be used for each transaction. 

SIZING:

Q: How do your sizes fit? 

A: See size chart and our accompanying notes. 

SPONSORSHIP:

Q: I want to get Mimi McQueen to sponsor our fashion or charity event. What do I need to do to get sponsorship?

A: We are always open to working with the local community and giving back where possible. If you would like to request sponsorship, please submit a sponsorship request form for consideration.

Q: I submitted a sponsorship request form and still have not received a response. 

A: As we do receive many requests for sponsorship each month, we are only able to support a limited number of requests per season. We choose to participate in shows on a first-come-first served basis, cause of the event being in-line with our company values & organization of the event. If we are able to sponsor an event, you will most likely receive a response from us within a weeks time. 

CAREER

Q: I submitted my resume and still have not received a response. 

A: Only qualified applicants whom we'd like to meet in person for current job openings will be contacted. If you do not hear from us, please accept our sincere thank you for your interest in our company. 

VIP GOLD

Q: How do I become a VIP GOLD Member and what do I get by being a VIP GOLD Member?

A: All VIP GOLD FAQ can be found here

PRIVACY & SECURITY

Q: What is the Site's security?

A: This site is secured by GeoTrust. GeoTrust SSL certificates provide up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure. Whenever you are asked for sensitive information on this site, you will be redirected to pages with "https" instead of "http". You can also verify this site's security by clicking on the official GeoTrust Seal below.

Q: Will I receive any sales calls when I provide you with my phone number? 

A: No. We ask for your phone number to help us identify you and keep track of your points. Instead of having you carry around a membership card every time you shop, all you need is your phone number. We may call you in cases where direct contact is required for order specific questions or concerns.

Q: Will I receive any emails when I provide you with my email address?

A: Yes but only from us! We only send you information that is of direct interest to you such as informative blog articles, news items and coupon codes. You can opt out of the mailing list at anytime by pressing the Unsubscribe link inside the email. Once you opt out of receiving correspondence from us, you will also stop receiving the coupon codes as well. 

Q: I didn’t provide my email when I submitted my information or I unsubscribed. Is there anyway to add myself back onto the mailing list?

A: Yes, please use the Newsletter Subscribe box on the bottom of this page.

Q: Will you sell or share my email address with any third parties?

A: No, absolutely not. We never share your information with any other third parties. Your email address is strictly used for direct correspondence between you and Mimi McQueen.